Use the Google Fi trade-in program if you want to:
- Trade your current phone for a Google Fi phone.
- Upgrade your Google Fi phone to the newest model.
Learn how to trade in or upgrade your phone with a step-by-step guide.
- Get an estimate for your phone.
- If you’re new to Google Fi Wireless: When you sign up, you can buy a new phone and select the option to trade-in your phone to get the estimate.
- If you’re already a Google Fi Wireless subscriber:
- On a browser, sign in to fi.google.com/buydevices.
- If you're on a Google Fi Android app, go to the Shop tab.
- Select the phone you want to purchase.
- In the purchase flow, select the option to trade-in.
- On a browser, sign in to fi.google.com/buydevices.
- Back up your data.
- Make sure to reset your phone to get the full trade-in amount.
- After you get your trade-in kit, you have 30 days to send us your old phone.
- If you pre-order a device, you have up to 30 days from when your new phone is delivered.
- To check the status of your trade-in in your Google Fi account, tap Manage Plan
Devices.
Devices.You can trade in one phone for each Google Fi order you place. After we get your phone, we'll verify the trade-in value and send an email with details on when to expect a refund or account credit.
- If you're financing your new device, you get an account credit.
- If you're paying for your new device in full, you get a refund up to the cost of your device purchase. Any additional trade value is issued as a credit.
Before you can start the trade-in process, to trade in a phone you're currently financing, you have to pay off your remaining balance. If your phone has Google Fi device protection, once your trade-in is done, coverage should cancel automatically.
Understand trade-in value
How trade-in value is determined
After we get the phone, we’ll do an evaluation within 3 business days. The estimate you get is based on the device specifications and condition you select.
- If the trade-in device's value matches the estimate: If you purchase a Pixel, we credit the Post-Inspection Value (PIV) to your credit card.
- If the trade-in device's value is lower: If you selected to accept a change in value, we credit you the Post-Inspection Value (PIV).
- Factory reset the device and remove activation locks.
- Ship the device within 30 days of receiving your new phone.
- Answer the initial trade-in questions accurately.
- You may still be able to trade-in devices that fail the below inspections but you're offered a lower refund that more accurately reflects the Trade-in Value.
Learn what’s checked during trade in inspection
Important: The initial trade-in quote is based on the information provided but the final value is based on the inspection.
You may find reasons why your trade-in value is affected. More information about these reasons:
- Phone doesn’t turn on or off: The phone doesn’t turn on, turn off, or there’s a problem with the charger.
- Damaged screen: The screen is cracked, damaged, bruised, missing pixels, or the LCD is dark or burnt out.
- Touch screen doesn’t work: The touch screen isn’t responsive.
- Phone isn’t factory reset: The phone’s activation lock is still on.
- Incorrectly reported phone model: The phone model we received is different from the one you picked.
- Phone shipped more than 30 days after the new phone was delivered.
- Phone reported lost or stolen.
- Received package was empty or had miscellaneous item.
- If you don't want to process your trade-in, dispose of the Shipping Kit.
- If you already sent your device, you can't cancel the trade-in.
- If you didn't send in your device and want to cancel your trade-in request, contact the support team to confirm cancellation.
- If you return the phone you bought with your trade-in, youreceive the trade-in value as a Google Store credit in your account.
Know how to factory reset your old phone
Important: Phones that aren’t reset when we get them will be valued at $0.
Before you send us your old phone, factory reset it and make sure you select "Erase downloaded SIMs."
- Factory reset an Android phone.
- Learn how to reset your Pixel.
- Factory reset an iPhone.
LCD inspection factors
Devices will fail LCD inspection if they have any of the following:
- Doesn’t power on
- Faulty power button
- Activation locks (Find My iPhone, Google, Lock, and Samsung Lock)
- Damaged LCD LED backlight
- Cracked screen
- Damaged screen
- Burn-in
- Bruising (may appear as dead pixels or spots of discoloration)
- Pixelation
- Delamination
- Unresponsive screen
- Swollen battery
Housing inspection factors
Devices will fail housing inspection of they have any of the following:
- Major case crack
- Minor case crack
- Major scratch
- Camera broken
- Button/key broken
- Power button broken
- Battery missing
- Battery door broken
- Case bent
Plan for warranty coverage
- All manufacturer warranties are void for the phone you’re trading in.
- If the phone you’re trading in has device protection from the Google Store, you’ll get a prorated refund.
- We recommend that you cancel all warranties from other providers before you trade in your phone.
Need more help?
Try these next steps:
Get to know Fi
Learn why Fi is a different kind of phone plan and how to get the most out of your Google Fi service. Get step-by-step guides and instructional videos on how to sign up, transfer your number, create a group plan, switch your price plan, etc.
